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premium
General Questions
11/04/2020
y.khailou@verv.com
How can I switch from monthly to annual subscription?
Looks like you're thinking of getting a yearly subscription 🙂 And that's great — you can get the most out of Premium for a whole year at a significantly discounted price.
Uncategorized
11/04/2020
y.khailou@verv.com
Will deleting the app stop my Premium Subscription?
Please note that uninstalling the app does not cancel your subscription, you must cancel it in theGoogle Play Settings at least 24 hours prior to its end. Click here to learn how you can do it.
Cancellation
11/04/2020
y.khailou@verv.com
I bought the subscription via website, how can I cancel it?
We would hate to lose you😥 Think you could give us a second chance? Our team can help fix your issue - just send us a quick email using the in-app Help Center or at support@verv.com.
Uncategorized
11/04/2020
y.khailou@verv.com
I bought Premium but can’t access its features
No worries! Kindly follow these steps to resolve this issue: 1. Check your Internet connection. 2. Verify your subscription status and make sure it hasn't expired. 3.
Uncategorized
11/04/2020
y.khailou@verv.com
How can I transfer my Premium to another device?
Google Play purchases: all your purchases are bound to your Google Account. You will have access to the Premium content as long as you're using the same account as before.
General Questions
05/03/2019
Verv Admin
Will I lose my subscription if I switch to a new device?
If you purchased the subscription through the App Store, your membership is connected to your Apple ID account. In this case, you will have access to the Premium content on your iOS devices only.
General Questions
12/21/2018
Verv Admin
I need some help with my subscription. How can I contact you?
We 💜 communicating with our users, so you are always welcome to reach us out via the in-app Help Center (Profile > Settings) or at support@verv.com.
General Questions
12/21/2018
Verv Admin
How can I switch from monthly to annual subscription?
Looks like you're thinking of getting a yearly subscription 🙂 And that's great — you can get the most out of Premium for a whole year at a significantly discounted price!
General Questions
12/21/2018
Verv Admin
Will deleting the app stop my Premium Subscription?
Please note that deleting the app won't cancel the subscription. You need to cancel it in your Apple ID account Settings at least 24 hours prior to its expiration date.
Refund Step-by-Step Guides
12/21/2018
Verv Admin
How to get a refund if I paid through the App Store?
If you purchased a subscription through the App Store using a gift card or other payment method, it's important to know that all transactions are processed on the Apple side.
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