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troubleshooting

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General Questions

11/05/2020

y.khailou@verv.com

I bought Premium but can’t access its features

No worries! Kindly follow these steps to resolve the issue: Check your Internet connection. Verify your subscription status and make sure it hasn't expired.

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11/04/2020

y.khailou@verv.com

I bought Premium but can’t access its features

No worries! Kindly follow these steps to resolve this issue: 1. Check your Internet connection. 2. Verify your subscription status and make sure it hasn't expired. 3.

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General Questions

12/21/2018

I need some help with my subscription. How can I contact you?

We 💜 communicating with our users, so you are always welcome to reach us out via the in-app Help Center (Profile > Settings) or at support@verv.com.

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Tracking Distance

12/21/2018

GPS doesn’t work

That's must be so frustrating. Let's see if we can help😞 Kindly note that the app tracks your actual distance and pace with the help of GPS, and it works only outside.

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12/21/2018

I don’t hear voice commands when the screen gets black

Please use the Padlock icon (in the bottom-right corner) instead of the phone lock button.

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09/21/2018

I don’t hear the sound

You may try the following options: Go to Menu > Settings > Audio Settings > Voice Volume and manage the voice volume.