No worries if you can't access Premium features. Simply follow these steps to resolve this issue:
- Check your Internet connection.
- Make sure your subscription hasn't expired. iOS: device Settings > iTunes & App Store > Apple ID > view Apple ID > Subscriptions > choose the app and check the status. Android: Play Market > Menu > Subscriptions > choose the app and check the status.
- Restore purchases with the same Apple ID/Google account you used to make a purchase. iOS: Tap Menu > Settings > Restore purchases. Android: сlose the app completely (swipe the app up and off the screen) and then open it again.
Hope it helps, and you'll enjoy Premium features to the fullest. If you keep having this issue, feel free to email us at firstname.lastname@example.org.