This service includes subscriptions that automatically renew. Please read the following Terms and Conditions carefully (in particular, Section 5 "Subscription") before you use any service provided by Verv Inc and before starting a trial or completing a purchase for our app’s auto-renewing subscription service. To avoid being charged you must affirmatively cancel your Subscription at least 24 hours before the end of the then-current subscription period (this also applies to the Trial period). Your use of the products of Verv Inc. will be subject to these terms, and by using the products of Verv Inc. you agree to be bound by them.
If you are unsure how to cancel a subscription or a free trial, please visit the Apple support website, Google Play help (or any other app stores support pages), or our website depending on where you have purchased your Subscription. Deleting the App does not cancel your Subscriptions and trials. We also aim to provide information about our subscription policies at or near the point of purchase. Please review these Terms and Conditions prior to making purchases. You may wish to make a printscreen of this information for your reference.
OUR GOAL IS TO HELP PEOPLE LEAD A HEALTHY WAY OF LIFE THROUGH HEALTH AND WELL-BEING ACTIVITIES.
WE DEVELOP OUR PRODUCTS FOR INFORMATIONAL PURPOSES ONLY. YOU MUST ALWAYS CONSULT YOUR PHYSICIAN OR DOCTOR BEFORE STARTING ANY PROGRAM/ PLAN/ COURSE.
Verv Inc. ("Verv Inc.", "We", "Us," "Our", “Company”) develops mobile applications ("Our Products"). Our Apple Applications may be downloaded from the App Store, which is operated and owned by Apple Inc. and other companies within its group ("Apple"). Our Android Applications may be downloaded from Google Play, which is owned and operated by Google Inc. and other companies within its group ("Google"). The Verv Inc. website https://verv.com (the “Website”), all other products and services, including mobile apps (the “Application”, the “App”), and all content offered as part thereof, are collectively referred to herein as the “Services” and are offered to you by Verv Inc. Our Products offer content, features, functionality, and other information and services including, without limitation, viral, embeddable or application/device-based features and related technology, also when accessed via the Internet, mobile or other devices (collectively, "Our Services"). Subscribers, account holders, customers, users, and others who download, access, use, purchase and/or subscribe to the Services (“you”) agree to these Terms and Conditions (the “Terms and Conditions”). By agreeing to these Terms and Conditions, you confirm that you are solely responsible for your state of health. These Terms and Conditions govern your use of the Services and are a condition to your use of the Services.
By using Our Products and Services, you accept these Terms and Conditions. If you do not accept these Terms and Conditions, you may not use Our Products and Services. Verv Inc. reserves the right to amend these Terms and Conditions at any time without prior notice. An up-to-date version of these Terms and Conditions will be available on the official Website of Verv Inc. (https://verv.com), and any changes will come into effect immediately upon posting. By continuing to use our products, you agree to the amended Terms and Conditions.
All texts, graphics, designs, logos, button icons, images, data compilations, and information ("Content") contained in Our Products and Services are the Intellectual Property of Verv Inc. (or belongs to it), and are protected by copyright laws. All logos and trademarks displayed in Our Products and Services are registered trademarks or trademarks of Verv Inc. No trademarks may be used without the prior written consent of Verv Inc. except to identify the products or services associated therewith. Our Products and all related software, and all patent rights (including patent applications and disclosures), copyrights, trade secrets, know-how, and any other intellectual property rights therein or relating thereto (including derivative works), are and shall remain the exclusive property of Verv Inc. or its licensors.
By using Our Products, you hereby warrant that: (i) all information contained in any submission by you is either owned by you or rights have been granted to you, permitting you to disseminate the information as set forth in these Terms and Conditions; and (ii) the information contained in any submissions by you does not infringe on the intellectual property rights of others, including but not limited to, copyright, trademark, patent, or trade secret rights. You accept full responsibility, assume all risk, and waive and/or release Us from any direct or indirect loss, injury, claim or damage arising from your use of Our Products, whether or not such use was appropriately supervised and regardless of whether you were negligent in such use. By using Our Products, you attest and verify that you are physically and mentally able to use Our Products, and knowingly accept and are fully aware of all risks associated with their use.
Our Products and Services may be offered on a subscription basis (“Subscription”).
Depending on a Product or Service we may offer you a 1-month, 3-month, 6-month, 1-year Subscriptions or another time-based Subscription as presented in any subscription offer you may see in the Application or on our website.
Trial period. Subscription may include a paid (for a small payment) or a free trial period (‘Trial period’), if applicable. You will not pay anything if you cancel Subscription 24 hours before your free trial ends. Subscriptions may also have a paid trial period, when applicable.
Unless you cancel 24 hours before the end of the Trial period, you will be automatically charged a price indicated on the payment screen or/and Apple’s/Google’s payment pop-up screen for a chosen Subscription period. Please note that if a trial is offered, this will be explicitly stated on the price screen before the checkout. If this is not the case, you will purchase our Subscription without a trial. We may also from time to time offer discounted offers that renew at the full not discounted price and other offers that may be interesting for you.
Taxes. Subscription fee may not include applicable local taxes (such as VAT or sales tax), which, if applicable, will be communicated to you on the payment screen before you pay for your Subscription. The user agrees to pay all applicable taxes.
Subscription renewal. All Subscriptions are renewed for the same period as the period of your original Subscription (e.g. if you buy a 6-month Subscription, it will be renewed for another 6 months calculated based on a standard monthly fee), unless you terminate your Subscription before it expires.
Promotional prices. We may offer promotional prices. A promotional price is valid for the first subscription period only, unless we indicate differently in the subscription offer. For all subsequent subscription periods, a standard non-promotional price applies.
Promotional Subscription renewal. All promotional Subscriptions are renewed for the same period as the period of your promotional Subscription (e.g. if you buy a promotional 6-month Subscription, it will be renewed for another 6 months calculated based on a standard monthly fee, unless you terminate your subscription 24 hours before it expires).
Subscriptions purchased via App. If you purchase Subscription via the Application, the payment will be charged to your credit/debit card through your iTunes Account or Google Play after you choose one of our subscriptions and confirm your purchase. Paid subscriptions automatically renew unless auto-renew is turned off, until cancelled in the Manage Subscriptions section of your account settings. You will be charged no more than 24 hours prior to the end of the current paid subscription period. Canceling your subscription means that the automatic renewal will be disabled, but you will still have access to all your subscription features for the remaining time of your then-current period.
Deleting the App does not cancel your Subscriptions and trials.
Subscription purchased via Website. If you purchase Subscription via Website the payment will be charged to your credit/debit card or payment account through the third-party payment processing service providers such as Stripe, Braintree, Ecommpay or PayPal. Please note that your financial or banking data will be processed by these providers, and we will not have access to it.
By purchasing Subscription via Website you fully agree and authorize our payment processing service provider to store your name, surname, card expiry date and PAN number and to initiate transactions on your behalf and/or to process transactions initiated by you, including but not limited to, Subscription fee and Subscription renewal fees.
Subscription cancellation. To avoid being charged cancel your Subscription at least 24 hours prior to the expiration of the current period (including, but not limited to, the Trial period).
Note that if you have purchased the Subscription on our Website, you will not be able to control it through the Apple App Store or Google Play. Instead, you may cancel your Subscription via our support chat that is available within the App and through our Website.
If you have an iOS device, you need to 1) Open the Settings app; 2) Tap your name; 3) Tap Subscriptions; 4) Scroll to our app, click on it; 5) Tap the red button 'Cancel Subscription'.
If you have an Android device, you need to 1) Go to your subscriptions in Google Play; 2) Select the subscription you want to cancel; 3) Tap Cancel subscription; 4) Follow the instructions.
What happens after you cancel:
When you cancel a Subscription you’ll still be able to use your Subscription for the time you’ve already paid.
For example, if you buy a one-year Subscription on January 1 for $59.99 and decide to cancel your Subscription on July 1:
You’ll have access to the Subscription until December 31.
You won’t be charged another yearly Subscription of $59.99 the following January 1.
Alternatively, if you do not have the App, to cancel your Subscription please write to us at support@verv.health.
Canceling your Subscription means that the automatic renewal will be disabled, but you will still have access to all your subscription features for the remaining time of your then-current period.
Other Services. We may provide you some Services for a one-time fee (e.g., paid guides or other services not included in the Subscription). You will be charged a price indicated on the payment screen or/and Apple’s/Google’s payment pop-up screen for a chosen Service for a one-time fee.
Money-back and Refunds. Subscription fees or one-time fees you have paid are non-refundable and/or non-exchangeable, unless otherwise is stated herein or as required by applicable law.
If you purchased Subscription or other Services for a one-time fee through your iTunes Account or Google Play to request a refund, please refer to the Apple and Google policies and instructions.
Taxes paid (such as VAT or sales tax) are not refundable.
If you purchased our Application directly on our websites, you are eligible to receive a refund if you did not get visible results with our program, provided that all of the following conditions are met:
you contact us within 30 days after your initial purchase and before the end of your subscription period;
you have completed at least 7 workout days of the program offered by Subscription within the first 30 days after the purchase;
you are able to demonstrate that you have followed the program and able to provide the screenshots of the completed trainings.
Once we confirm that all these requirements are satisfied, we will send you the confirmation. Please note that the refund is not guaranteed, and we can refuse the request at our sole discretion unless otherwise is stipulated or prescribed by applicable laws.
Note for California and Connecticut residents. If you reside in California or Connecticut and cancel the purchase at any time prior to the end of 3 days after the date of such purchase, we will make a full refund.
Note for the EU residents. If you are an EU resident, you have the right to withdraw from the agreement for purchase of digital content without charge and without giving any reason within fourteen (14) days from the date of such agreement conclusion. The withdrawal right does not apply if the performance of the agreement has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal. You hereby expressly consent to the immediate performance of the agreement and acknowledge that you will lose your right of withdrawal from the agreement once our servers validate your purchase and the applicable purchase is successfully delivered to you. Therefore, you will not be eligible for a refund, unless the digital content is defective.
Changes. To the maximum extent permitted by applicable laws, we may change Subscription fees at any time. We will give you reasonable notice of any such pricing changes by posting the new prices on or through the App and/or by sending you an email notification, or in other ways. If you do not agree to changes, you can cancel the applicable Subscription prior to the change going into effect.
If you are a subscriber to our Personalized Weight loss course, you have access to personal coaching guidance (“Virtual Coaching Guidance”, “Virtual Coaching Services”) with a coach, who may be an employee or a contractor of Verv Inc., personnel from an unaffiliated third party service provider (the “Coach”).
You will interact with the Coach via chat inside the App.
A Coach will assist his/her users in developing skills to help them achieve their health related goals.
Reminder: The progress and final results of the user will always depend only on the user himself, his health condition, and the efforts that the user has made in using the Services.
We may, in our sole discretion, engage or replace any Coach with another without notice to the Virtual Coaching Services users.
Virtual Coaching Services are always available only for the first month of your first Subscription period of Personalized Weight loss course regardless of the subscription and plan the user has chosen. After that month, the user will use the product independently with the plan provided by the Coach.
By using the Virtual Coaching Guidance, you may receive electronic communications, including private messages via chat from Coaches. If you do not wish to receive messages from the Coach, you can cancel your Subscription, or notify the Coach via chat that you do not want to receive messages from him/ her, or contact our support team at support@verv.health.
Terms of communication with the Coach. The Coach will reply in chat at least once a day on weekdays (Monday through Friday).
Whether you transmit any user content via chat with the Coach, you agree to abide by the rules of polite and respectful communication at all times.
WE DO NOT PROVIDE PROFESSIONAL MEDICAL SERVICES OR ADVICE. THE SERVICES PROVIDED BY THE WEBSITE AND/OR APP DO NOT CONTAIN OR CONSTITUTE, AND SHOULD NOT BE INTERPRETED AS, MEDICAL ADVICE OR OPINION. NO DOCTOR-PATIENT RELATIONSHIP IS CREATED. USE OF THE SERVICES IS NOT FOR MEDICAL EMERGENCIES. IF YOU THINK YOU HAVE A MEDICAL EMERGENCY, CALL 911.
No Doctor-Patient Relationship. Any and all services provided by, in and/or through the Services are for informational purposes only. Verv Inc. is not a medical professional, and Our Company does not provide medical services or render medical advice. Nothing contained in the Services should be construed as such advice or diagnosis. The information and reports generated by us should not be interpreted as a substitute for physician consultation, evaluation, or treatment, and the information made available on or through the Services should not be relied upon when making medical decisions, or to diagnose or treat a medical or health condition. YOUR USE OF THE SERVICES DOES NOT CREATE A DOCTOR-PATIENT RELATIONSHIP BETWEEN YOU AND ANY OF VERV INC. PARTIES (INCLUDING, WITHOUT LIMITATION, COACHES).
You are urged and advised to seek the advice of a physician or a medical professional with any questions you may have regarding your health before beginning any weight loss effort regimen, physical activities or any other plans that may be referenced, discussed or offered under the Services. If you are being treated for an illness, taking prescription medication or following a therapeutic diet to treat a disease, it is especially urged to consult with your physician before using the Services. You represent to us (which representation shall be deemed to be made each time you use the Services), that you are not using the Services or participating in any of the activities offered by the Services for purpose of seeking medical attention. You further agree that, before using Our Services, you shall consult your physician, particularly if you are at risk for problems resulting from exercise or changes in your diet. If any information you receive or obtain from using the Services that is inconsistent with the medical advice from your physician, you should follow the advice of your physician.
Virtual Coaching Services Disclaimer. The services provided by Our Virtual Coaching Guidance is not medical, mental health or any other type of health service. Virtual Coaching Guidance is not psychotherapy or mental health counseling. No diagnosis or treatment of, or advice regarding, any medical or mental health condition or illness will be offered. The Virtual Coaching Guidance cannot substitute for, and is not an alternative to, medical, psychiatric, psychological, psychotherapy or other healthcare diagnosis and treatment when a medical or mental health condition or illness is present. You are advised to seek diagnosis, treatment and advice regarding medical or mental conditions or illnesses from licensed healthcare and mental health professionals.
Virtual Coaching Guidance led by a Coach(es) is designed to provide individuals with education, information and personal support from the Coach regarding your health-related issues and goals. Your Coach may provide general information about psychological and emotional issues related to health conditions, medical treatments, success stories, and health-related goals in order to help you adhere to the specific regimen prescribed by your physician. However, Coaches are not allowed to use the Virtual Coaching Service to engage in rendering any type of psychological or healthcare advice for any individual or for his or her particular situation. Under no circumstances will any of your interactions with any Coach be deemed or construed to create a physician-patient relationship or a fiduciary duty of any kind whatsoever. IF WE BECOME AWARE OF OR SUSPECTS ANY MEDICAL OR MENTAL CONDITIONS OR ILLNESS, WE MAY, AT OUR SOLE DISCRETION, TERMINATE ALL OR ANY PORTION OF THE SERVICES.
YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS WITH COACHES WHEN USING THE SERVICES.
IF ANY OF THE PHYSICAL ACTIVITIES OR PROGRAMS OFFERED IN OUR PRODUCTS SEEM DIFFICULT, IMPOSSIBLE, OR IMPAIRING TO YOUR HEALTH, PLEASE STOP SUCH ACTIVITY/ PROGRAM IMMEDIATELY AND CONSULT YOUR PHYSICIAN OR OTHER MEDICAL PROFESSIONAL. ALWAYS TAKE AS MUCH REST AS YOU NEED, TAKE BREAKS AND SET A LEVEL OF EXERCISE THAT IS REASONABLE AND APPROPRIATE FOR YOU.
Verv Inc. makes no representations regarding: (a) the credentials of anyone using our Services and/or Products as part of any health care or medical plan of care, or plan of treatment ("POC"); (b) the suitability of the exercises included in any such POC; (c) the viability, medical soundness or efficacy of any such POC; or (d) the overall health or medical benefits you might derive from using our services and products or POC which incorporates our services and products. The use of any software or hardware offered by Verv Inc. is no substitute for a consultation by the User with a specialized doctor. Our Services and Products are provided "as is" without any warranties, expressed or implied, including but not limited to the implied warranties of merchantability, used for a particular purpose, or non-infringement. Verv Inc. makes no representation or warranty that the information contained in our Services and/or Products will be current, timely, complete, accurate, or error-free. To the extent that the law does not permit the disclaimer of warranties, all content accessible in our services and products, or any other web site to which our services and products link, is warranted only to the minimum amount legally required. In no event shall Verv Inc. be liable to any party for any direct, indirect, special or other consequential damages for any use of this in our Services and Products, or on any linked web site, including, without limitation, any lost profits, business interruption or otherwise. Verv Inc. shall be liable as currently provided for by law, regardless of the statutory basis of such liability (pre-contractual, contractual, tort) only if Verv Inc. has caused specific damage willfully or with gross negligence. In the event of slight negligence, Verv Inc. shall not be liable to other businesses and shall be liable to consumers only for personal damages, Verv Inc. shall not be liable to businesses for follow-on damages, mere pecuniary losses, lost profits, or damages resulting from claims from third parties.
In addition to any other restrictions set forth in these Terms and Conditions, and without limiting those restrictions, when using the Service, you agree not to: make unauthorized copies or derivative works of any content made available on or through the Service; use any device, software, or routine to interfere or attempt to interfere with the proper working of the Service; attempt to decipher, decompile, disassemble, or reverse engineer any of the software or source code comprising or making up the Service; delete or alter any material Verv Inc. or any other person or entity posts on the Service; frame or link to any of the materials or information available on the Service; alter, deface, mutilate, or otherwise bypass any approved software through which the Service is made available; use any trademarks, service marks, design marks, logos, photographs, or other content belonging to Verv Inc. or obtained from the Service; provide any false personal information to Verv Inc.; solicit or collect personal information from other Users; disclose personal information about a third person on the Service or obtained from the Service without the consent of that person; use the Service to send emails or other communications to persons who have requested that you not send them communications; use the Service, without Verv Inc.’s express written consent, for any commercial or unauthorized purpose, including communicating or facilitating any commercial advertisement or solicitation or spamming; or violate any applicable federal, state, or local laws or regulations or the terms of this document.
Please see the Privacy Policy. Please bear in mind that we might refuse or limit your access to our Products in case you refuse to accept the Privacy Policy. If you have a membership Subscription and you do not accept or refuse to accept any new Privacy Policy that we might release in the future, and that is not decreasing any of your existing rights, we might refuse or limit your access to our Products without compensating any fees paid for your membership Subscription. You can still use our Products once you accept said new Privacy Policy. Your account will be put on hold, and no further automatic renewals of your Subscription will be possible. We will need your active acceptance only in the case we materially change our Privacy Policy due to legal requirements or in the course of compliance procedures (for example, if we amend the types of personal data we collect from you, your rights, or change data processing purposes). For any technical or non-material changes, your continued use of our Products will constitute a valid consent with such new Privacy Policy.
Verv Inc. is not responsible for any outages or service interruptions that occur from time-to-time when using Our Products, including those due to software, hardware, or power failures, or issues at the wireless carrier level. In addition, Verv Inc. is not responsible for the products and services provided by others, including any User’s mobile handsets or wireless data networks. Verv Inc., in its sole discretion, reserves the right to add or remove operating systems based on commercial factors it deems relevant, such as use, adoption, and appeal of the operating system.
We reserve the right to modify the functionality of Our Products and Services at our discretion and without any restrictions. We may update, change, or remove features of the App from time to time based on commercial factors it deems relevant, such as user engagement, adoption, performance optimization, security and compliance enhancement, changing monetization strategy and the overall appeal of specific features.
By agreeing to the terms of these Terms and Conditions you waive any claims and refunds in the event that we remove, for any reason, from our Products or Services any functionality that was important to you or that you liked.
The User consents that as a result of the automatic evaluation of the way the User uses Our Products, he/she may be exposed to certain offers and/or marketing messages tailored to such User. The User consents that marketing measures may also be taken in relation to created content, which are marketed by Verv Inc. The User grants Verv Inc. the irrevocable, free, non-exclusive, and unlimited right to use all content generated, transmitted, saved and published by such User. Accordingly, Verv Inc. shall have the right to use all content, irrespective of the type of usage. This shall include the right to change and edit such content, unless such changes or edits impair the material interests of the User. In this connection, the User waives, to the legally permissible extent, all intellectual property rights. Verv Inc. does not claim ownership of any content created by Users and will not supervise such content.
To enhance user experience and to elevate user engagement Our products may utilize AI technology, including the ChatGPT model provided by OpenAI (https://openai.com/). AI tools may be integrated into specific features of the App, offering assistance, information, and engagement.
Users will be notified when AI is involved in the App during a user interaction.
Users should always avoid providing any identifying information when making their queries to AI tools, and when answering questions formulated by AI tools. This includes information such as your first name, last name, address, email, phone number, payment information, photos, etc.
Verv Inc. does not share personal or sensitive User’s information with AI tools.
For inquiries or concerns about AI use in our Products, please contact our support team at support@verv.health.
These Terms and Conditions, any non-contractual obligations arising in connection with them, and litigation between the Users and Verv Inc. shall be subject to US law only. The state and federal courts in Las Vegas, Nevada, shall have non-exclusive jurisdiction to determine any dispute arising in connection with these Terms and Conditions, including disputes relating to any non-contractual obligations.
General age limitation. Our Products are not intended for children under 16 years old. By using this site, you agree to the Terms and Conditions presented here. If you do not agree to these Terms and Conditions you may not use this Website. By using this site, you agree that you are of at least 16 years of age.
If you are aware of anyone under 16 using our Products, please contact us at support@verv.health, and we will take required steps to delete or terminate their account.
You agree that the use of the Services is entirely at your own risk. The Services are provided on an “as is” and “as available” basis. The Company expressly disclaims all warranties of any kind, whether express or implied, including, without limitation, any warranties of merchantability, fitness for a particular purpose, and non-infringement. The Company does not make any warranty that the services will meet your requirements, or that access to the services will be uninterrupted, timely, secure, or error-free, or that defects, if any, will be corrected. The Company makes no warranties as to the results that may be obtained from the use of the Services or as to the accuracy, quality, or reliability of any information obtained through the Services. The Company disclaims any warranties for other Services or goods received through or advertised on the Services, or accessed through any links on the Services. The Company disclaims any warranties for viruses or other harmful components in connection with the Services. Some jurisdictions do not allow the disclaimer of implied warranties. In such jurisdictions, some of the foregoing disclaimers may not apply to you insofar as they relate to implied warranties.
Under no circumstances shall the Company be liable for any damages resulting directly or indirectly from any aspect of your use of the Website, Content, or Services. You must evaluate, and agree to bear all risks associated with, the use of any content, including any reliance on the accuracy, completeness, or usefulness of the services. You specifically acknowledge that the Company is not liable for the defamatory, offensive, or illegal conduct of Users or third parties. Additionally, in no event will the Company be liable for any special, indirect, incidental, punitive, or consequential damages, including, without limitation, any loss of use, loss of profits, loss of data, cost of procurement of substitute products or services, or any other such damages, howsoever caused, and on any theory of liability, whether for breach of contract, tort (including negligence and strict liability), or otherwise resulting from (1) the use of, or the inability to use the Services; (2) the cost of procurement of substitute Services, items, or Website; (3) unauthorized access to or alteration of your transmissions or data; (4) the statements or conduct of any third party on the Services; or (5) any other matter relating to the Services. These limitations will apply whether or not the Company has been advised of the possibility of such damages, and notwithstanding any failure of essential purpose of any limited remedy. You acknowledge and understand that the disclaimers, exclusions, and limitations of liability set forth herein form an essential basis of the agreement between you and the Company and that absent such disclaimers, exclusions, and limitations of liability, the Terms and Conditions and your access to the Websites and Services would be substantially different. In some jurisdictions, limitations of liability are not permitted. In such jurisdictions, some of the foregoing limitations may not apply to you.
General contact details. If you have any questions or concerns about your Terms and Conditions you may contact us at:
Verv Inc.
Address: 9107 West Russell Road Suite 100, Las Vegas, NV, 89148-1233, United States
Email: support@verv.health