Our Products and Services may be offered on a subscription basis (“Subscription”). Depending on a Product or Service we may offer you a 1-month, 3-month, 6-month, 1-year Subscriptions or another time-based Subscription as presented in any subscription offer you may see in the Application or on our Website.
Subscription may include a paid (for a small payment) or free trial period (‘Trial period’), if applicable. You will not pay anything if you cancel Subscription 24 hours before your free trial ends.
Unless you cancel 24 hours before the end of the Trial period , you will be automatically charged a price indicated on the payment screen or/and Apple’s/Google’s payment pop-up screen for a chosen Subscription period. Please note that if a trial is offered, this will be explicitly stated on the price screen before the checkout. If this is not the case, you will purchase our Subscription without a trial. We may also from time to time offer discounted offers that renew at the full not discounted price and other offers that may be interesting for you.
Subscription fee may not include applicable local taxes (such as VAT or sales tax), which, if applicable, will be communicated to you on the payment screen before you pay for your Subscription. The user agrees to pay all applicable taxes.
All subscriptions are renewed for the same period as the period of your original Subscription (e.g. if you buy a 6-month Subscription, it will be renewed for another 6 months calculated based on a standard monthly fee), unless you terminate your Subscription 24 hours before it expires.
We may offer promotional prices. A promotional price is valid for the first subscription period only, unless we indicate differently in the subscription offer. For all subsequent subscription periods, a standard non-promotional price applies.
Promotional subscription renewal. All promotional Subscriptions are renewed for the same period as the period of your promotional Subscription (e.g. if you buy a promotional 6-month subscription, it will be renewed for another 6 months calculated based on a standard monthly fee, unless you terminate your Subscription before 24 hours it expires).
If you purchase Subscription via the Application, the payment will be charged to your credit/debit card through your iTunes Account or Google Play after you choose one of our Subscriptions and confirm your purchase. Paid subscriptions automatically renew unless auto-renew is turned off, until canceled in the Manage Subscriptions section of your account settings. You will be charged no more than 24 hours prior to the end of the current paid Subscription period. Canceling your subscription means that the automatic renewal will be disabled, but you will still have access to all your subscription features for the remaining time of your then-current period.
Deleting the App does not cancel your Subscriptions and trials.
If you purchase Subscription via Website the payment will be charged to your credit/debit card or payment account through the third-party payment processing service providers such as Stripe, Braintree, PayPal, or others. Please note that your financial or banking data will be processed by these providers, and we will not have access to it.
By purchasing Subscription via Website you fully agree and authorize our payment processing service provider to store your name, surname, card expiry date and PAN number and to initiate transactions on your behalf and/or to process transactions initiated by you, including but not limited to, Subscription fee and Subscription renewal fees.
To avoid being charged, cancel your Subscription at least 24 hours prior to the expiration of the current subscription period (including, but not limited to, the Trial period).
Note that if you have purchased the Subscription on our Website, you will not be able to control it through the Apple App Store or Google Play. Instead, you may cancel your Subscription via our support chat that is available within the App and through our Website.
If you have an iOS device, you need to: 1) open the Settings app; 2) Tap your name; 3) Tap Subscriptions; 4) Scroll to our app, click on it; 5) Tap the red button 'Cancel Subscription'.
If you have an Android device, you need to 1) Go to your subscriptions in Google Play; 2) Select the subscription you want to cancel; 3) Tap Cancel subscription; 4) Follow the instructions.
What happens after you cancel:
When you cancel a Subscription you’ll still be able to use your Subscription for the time you’ve already paid.
For example, if you buy a one-year Subscription on January 1 for $59.99 and decide to cancel your Subscription on July 1:
You’ll have access to the Subscription until December 31.
You won’t be charged another yearly Subscription of $59.99 the following January 1.
Alternatively, if you do not have the App, to cancel your Subscription please write to us at support@verv.health.
Canceling your Subscription means that the automatic renewal will be disabled, but you will still have access to all your subscription features for the remaining time of your then-current period.
Subscription fees or one-time fees you have paid are non-refundable and/or non-exchangeable, unless otherwise is stated herein or as required by applicable law.
If you purchased Subscription or other Services for a one-time fee through your iTunes Account or Google Play to request a refund, please refer to the Apple and Google policies and instructions.
Taxes paid (such as VAT or sales tax) are not refundable.
If you purchased our Application directly on our websites, you are eligible to receive a refund if you did not get visible results with our program, provided that all of the following conditions are met:
Once we confirm that all these requirements are satisfied, we will send you the confirmation. Please note that the refund is not guaranteed, and we can refuse the request at our sole discretion unless otherwise is stipulated or prescribed by applicable laws.
Note for Residents of Certain US States. If you reside in certain states, you may be entitled to specific cancellation rights. Please review the following conditions:
Cancellation Period: You have the right to cancel your purchase within a certain period after the date of such purchase.
Refund Policy: If you cancel the purchase within the specified cancellation period, you are entitled to a full refund.
Please note that specific cancellation periods and refund policies may vary depending on your state of residence. It is your responsibility to familiarize yourself with the cancellation rights applicable in your state.
If you have any questions or concerns regarding cancellations and refunds, please contact us at support@verv.health.
Note for the EU residents. If you are an EU resident, you have the right to withdraw from the agreement for purchase of digital content without charge and without giving any reason within fourteen (14) days from the date of such agreement conclusion. The withdrawal right does not apply if the performance of the agreement has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal. You hereby expressly consent to the immediate performance of the agreement and acknowledge that you will lose your right of withdrawal from the agreement once our servers validate your purchase and the applicable purchase is successfully delivered to you. Therefore, you will not be eligible for a refund, unless the digital content is defective.
To the maximum extent permitted by applicable laws, we may change Subscription fees at any time. We will give you reasonable notice of any such pricing changes by posting the new prices on or through the App and/or by sending you an email notification, or in other ways. If you do not agree to the changes, you can cancel the applicable Subscription at least 24 hours before the changes take effect.