Our Products and Services may be offered on a subscription basis (“Subscription”). The terms “Plan”, or “Membership” may be used interchangeably with Our Products and Services may be offered on a subscription basis (“Subscription”). The terms “Plan”, or “Membership” may be used interchangeably with “Subscription” in these Subscription terms or in the Company’s commercial or marketing materials.
Depending on a Product or Service we may offer you a 1-week, 1-month, 3-month, 6-month, 1-year Subscriptions or another time-based Subscription as presented in any subscription offer you may see in the Application or on our Website.
We may offer promotional or discounted prices. Unless explicitly stated otherwise in the subscription offer, a promotional price applies only to the initial subscription period. Any renewal will be charged at the standard non-promotional rate and may have a different term.
Subscription fee may not include applicable local taxes (such as VAT or sales tax), which, if applicable, will be communicated to you on the payment screen before you pay for your Subscription. The user agrees to pay all applicable taxes.
Unless you cancel your Subscription at least 24 hours before the end of the current period, it will automatically renew.
In most cases, your Subscription will renew for the same duration as the original purchase, based on the applicable standard rate at the time of renewal.
However, your initial Subscription may automatically renew for a longer-term Subscription if this is clearly stated in the original subscription offer. Any such renewal terms, including duration and pricing, will be disclosed to you before your initial purchase.
You will be charged no more than 24 hours before the end of your current paid Subscription period.
Canceling your subscription means that the automatic renewal will be disabled, but you will still have access to all your subscription features for the remaining time of your then-current period.
If you purchase Subscription via the Application downloaded from AppStore/ Google Play, the payment will be charged to your credit/debit card through your iTunes Account or Google Play after you choose one of our Subscriptions and confirm your purchase. Paid subscriptions automatically renew unless auto-renew is turned off, until canceled in your iTunes Account or Google Play Account. Subscription cancellation terms are described below.
If you purchase Subscription via Website (by using any web link associated with the domain https://verv.health) the payment will be charged to your credit/debit card or payment account through the third-party payment processing service providers such as Stripe, Braintree, PayPal, Primer or others. Please note that your financial or banking data will be processed by these providers, and we will not have access to it.
By purchasing Subscription via Website you fully agree and authorize our payment processing service provider to store your name, surname, card expiry date and PAN number and to initiate transactions on your behalf and/or to process transactions initiated by you, including but not limited to, Subscription fee and Subscription renewal fees.
Important: Deleting the App does not cancel your Subscriptions and trials.
Canceling your Subscription means that the automatic renewal will be disabled, but you will still have access to all your subscription features for the remaining time of your then-current period.
To avoid being charged for the next subscription period, cancel your Subscription at least 24 hours before the current period ends.
Please pay attention that the way to cancel your Subscription depends on the subscription purchase method and is detailed below:
How to cancel:
If purchased your Subscription via Website:
To cancel your Subscription, you will have to:
1) Open the App;
2) Go to the Manage Subscriptions section of your account settings in the App;
3) Click ‘Cancel subscription’;
4) Follow the instructions.
When your Subscription is canceled, you will see a screen confirming the cancellation.
Note that if you have purchased the Subscription on our Website (by using any web link associated with the domain https://verv.health), you will not be able to control it through the Apple App Store or Google Play.
If you are not able to cancel your Subscription via App, using the instruction described above, you may cancel your Subscription via our support chat that is available within the App and through our Website.
If purchased your Subscription via App:
If you have an iOS device, you need to:
1) open the Settings app;
2) Tap your name;
3) Tap Subscriptions;
4) Scroll to our app, click on it;
5) Tap the red button 'Cancel Subscription'.
If you have an Android device, you need to:
1) Go to your subscriptions in Google Play;
2) Select the subscription you want to cancel;
3) Tap Cancel subscription;
4) Follow the instructions.
Alternatively, you can always cancel your Subscription by contacting our support team at support@verv.health.
What happens after you cancel:
When you cancel a Subscription you’ll still be able to use your Subscription for the time you’ve already paid.
For example, if you buy a one-year Subscription on January 1 for $59.99 and decide to cancel your Subscription on July 1:
You’ll have access to the Subscription until December 31.
You won’t be charged another yearly Subscription of $59.99 the following January 1.
Subscription fees or one-time fees you have paid are non-refundable and non-exchangeable, unless otherwise is stated herein or as required by applicable law.
If you purchased Subscription or other Services for a one-time fee through your iTunes Account or Google Play to request a refund, please refer to the Apple and Google policies and instructions.
Taxes paid (such as VAT or sales tax) are not refundable.
30-Day Money-Back Guarantee terms (Website purchases only). If you are not satisfied with your initial Subscription purchased via Website, you may be eligible for a refund under our 30-day money-back guarantee provided that you followed the program but did not obtain visible results. This guarantee applies only to the first purchase of a Subscription and is subject to all of the following conditions:
Once we confirm that all these requirements are satisfied, we will send you the confirmation and process the refund. Please note that requests not meeting the listed criteria may be denied, unless otherwise required by applicable law.
Note for Residents of Certain US States. If you reside in certain states, you may be entitled to specific cancellation rights. Please review the following conditions:
Cancellation Period: You have the right to cancel your purchase within a certain period after the date of such purchase.
Refund Policy: If you cancel the purchase within the specified cancellation period, you are entitled to a full refund.
Please note that specific cancellation periods and refund policies may vary depending on your state of residence. It is your responsibility to familiarize yourself with the cancellation rights applicable in your state.
If you have any questions or concerns regarding cancellations and refunds, please contact us at support@verv.health.
Note for the EU residents. If you are an EU resident, you have the right to withdraw from the agreement for purchase of digital content without charge and without giving any reason within fourteen (14) days from the date of such agreement conclusion. The withdrawal right does not apply if the performance of the agreement has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal. You hereby expressly consent to the immediate performance of the agreement and acknowledge that you will lose your right of withdrawal from the agreement once our servers validate your purchase and the applicable purchase is successfully delivered to you. Therefore, you will not be eligible for a refund, unless the digital content is defective.
To the maximum extent permitted by applicable laws, we may change Subscription fees at any time. We will give you reasonable notice of any such pricing changes by posting the new prices on or through the App and/or by sending you an email notification, or in other ways. If you do not agree to the changes, you can cancel the applicable Subscription at least 24 hours before the changes take effect.